Frequently Asked Questions
Planning your Boar's Head and Yule Log Festival visit? Find quick answers about transportation, parking, dining, getting around, and making the most of your time in Greater Hartford.
Are children allowed to attend the festival? +
Children age 5 and older are welcome to attend! However, children under the age of 5 cannot be admitted under any circumstances. Every attendee age 5 and older must have their own ticket and reserved seat.
What is your refund policy if I can no longer attend or if there is bad weather? +
Tickets are non-refundable unless you purchase Purchase Protection during checkout. You will have the option to add or decline this coverage before completing your order. Please note that Purchase Protection involves an additional fee, and any claims or refunds must be processed directly through Purchase Protection—church staff cannot issue refunds under this plan. For full coverage details, please review the Purchase Protection Terms. In the rare event that a performance is canceled due to severe winter weather without a rescheduled date, a refund of the ticket price (excluding processing fees) may be issued at the discretion of festival management. Cancellation notices will be sent directly to the email address provided at purchase
How do the ticket tiers work? Are there any "bad" seats? +
There are truly no bad seats in the sanctuary! Because our cast of over 100 performers, dancers, and live animals process down the center aisle to the stage, every row offers an immersive, up-close view of the pageantry. Tier 1 ($30) offers prime center seating close to the main aisle, Tier 2 ($25) provides excellent overall views throughout the main sanctuary, and Tier 3 ($20) offers complete visual and acoustic enjoyment from the side sections
Do you offer group rates or special seating discounts? +
A group rate is available for groups of 20 or more. The group rate is available only for the seats in the $25 dollar sections. The group rate gives you $5 off each seat. contact
[email protected] to arrange a group sale.
What time should I arrive, and what is the Lord Mayor's Pre-Show? +
Doors open 40 minutes prior to performance time. We strongly encourage arriving early to secure parking, find your seats, and enjoy the Lord Mayor’s Pre-Show—a festive street fair experience featuring jugglers, jesters, a mime, and the Lord Mayor himself! Please note that reserved seats are guaranteed only until the main performance begins; late arrivals will be seated in the rear of the sanctuary.
Where can I park for the event? +
Free secure parking is available on-site in the main Asylum Hill Congregational Church lots. Overflow parking is also provided across the street at The Cathedral of Saint Joseph and neighboring lots at The Hartford.
Is there accessible seating or accommodations for guests with disabilities? +
Yes! the Sunday 1:30 pm performance features American Sign Language (ASL) interpretation. Seats with a good view of the interpreter are reserved in the front left of the sanctuary. Email
[email protected] for a code to unlock those seats for those who need them. We have limited wheelchair seats on both the left and right sides of the sanctuary. They are noted on the seat map and are available for purchase for those who need it. For those with walkers, our ushers will see you to your seat. They will label your walker with your name and store it in the narthex of the church during the performance. Ushers will bring it back to you at the end. Additional questions can be directed to
[email protected] or the church office at
860-525-5696.
Can I take photos or video during the performance? +
No. Our contract with union musicians strictly forbids any photography, videography, or use of recording devices during the show. We kindly ask that all cell phones and cameras be turned off and put away prior to the performance.
Are food and drinks permitted inside the sanctuary? +
Food and drinks are strictly prohibited inside the main sanctuary. However, after each performance, all guests are invited to join us in McKeith Hall for our long-standing tradition of complimentary home-baked cookies and traditional Boar’s Head punch!
